Hayne House (FAQ)
FREQUENTLY ASKED QUESTIONS
ACCESS TO THE VENUE
When can we drop our decorations off?
By prior arrangement, you will be able to drop off table decorations the day before you wedding at our office.
Please note due to the space at the rear of the house, only one car will be able to access this area.
What times can we check in and out?
The bridal changing room is available from 9:00
All guests must vacate the premises by 10:00 the following day
Can you recommend any taxi companies?
Our local taxi companies include;
- Folkestone Taxis – 01303 252000
- JJ Taxis – 01303 244442
Please note all taxis will wait in the car park area for guests to arrive. We do suggest pre-booking taxis early to avoid waiting around.
What parking facilities do you have?
The main car park for all cars is located at the entrance of Hayne House.
Can guests leave their cars overnight?
Guests cars may be left overnight; however, they must be collected by 10:00 the next day to avoid being blocked in.
How much drink should we supply our guests?
Within your drinks package we include one reception drink. But, if you really want to get the party started, we recommend you allow one glass per person every thirty minutes for the first hour and then a half glass thereafter. To upgrade we suggest, if your reception is one and a half hours add:
- 1 ½ extra glasses of Prosecco per person
- 1 1/2 glasses of Pimms per person
During your wedding breakfast, the half bottle of wine provided within your package is more than adequate, however you might want to upgrade from our House Wines to something extra special. Please see our wine list.
Jugs of iced tap water are provided on each table along with squash for the children throughout the meal.
Can we bring in our wine?
Corkage is available to give your flexibility, however please be aware that this is not always a cost saving option.
Per wine bottle (75cl) £10
Per bottle of bubbly (75cl) £15
Corkage costs include chilling of wines, staff and glassware.
We do not allow spirits to be brought on site on a corkage basis.
Do you have a fully stocked bar?
We offer a full range of drinks from our stylish new bar within The Orangery, including beers and spirits. The bar, or a mobile bar, is usually open for the groom’s arrival but will close during the ceremony – as per the terms and conditions of our licence.
All glassware, staff, ice and garnishes are included.
Does the bar accept cards?
We accept all types of card payments however please note that we will only run a pre-paid tab per event.
Can we put money behind the bar?
You are welcome to put ‘money’ behind the bar. This must be paid in advance and you must specify how much, when and what guests can drink.
INSIDE THE ORANGERY
Do you have baby change facilities?
These are provided inside the Orangery and parents are welcome to use one of the rooms in the house for feeding. The caterers will happily warm through any baby food on request.
Do you have disabled access?
Yes, the Orangery and rest rooms are all wheelchair friendly – please request a ramp should you need access inside the Hunting Lodge.
Can we have live flamed candles?
Candles are permitted providing that the flame of the candle does not protrude from the vase, and the vase has a glass bottom thick enough to avoid burning the table linen. Please think sensibly where you will be placing flames to ensure a safe environment for you and your guests. Wax spillages may incur a specialist cleaning charge.
Can our guests smoke on the premises?
Guests are permitted to smoke in the garden but not inside the Orangery and or in the house.
Are live bands permitted?
Bands are permitted at Hayne House along with solo singers, harpists etc the maximum sound limit is 90 DB and they must plug into our sound limiter. They will therefore need an electric drumkit. All electrical equipment must be Portable Appliance Tested (PAT) and they must have the relevant public liability insurance. Please see our recommended suppliers.
Do we need to hire a dancefloor?
Our dancefloor area is huge so you do not need to hire one in.
If you want to hire a dance floor this can be arranged only through the in- house DJ.
Please note if you have a dance floor and are holding your ceremony inside the Orangery guests will need to vacate this area after the ceremony to allow enough time for the dancefloor to be set up.
If you want to have dry ice please organise with the DJ, sadly water based is not permitted as it trips off the fire alarms.
How long should we allow for our wedding breakfast? A traditional three-course meal usually lasts around one and half to two hours, depending on the number of guests etc.
Is confetti allowed?
Confetti is permitted provided this is supplied and arranged via Hayne House to ensure that natural quality is used at all times – to be used outside of the Orangery but if an indoor wedding then in the ceremony area only.
What decorations can we bring?
The Orangery provides a magnificent setting, however should you wish to add any hanging decorations, please ensure you or your florist speak with one of the event managers to discuss your requirements first.
At the end of the night the Hayne House staff will collate all your decorations ready for collection the next day at 9:30 with checkout at 10:00.
Can we use outside suppliers?
You are welcome to include outside suppliers to make your day as you planned, including cake makers, sweet carts and magicians. However, please note any supplier requiring power will need to email their public liability insurance and PAT testing certificates to Hayne House six weeks prior to your wedding.
Are we allowed fireworks?
Unfortunately we do not permit Fireworks or Chinese lanterns at Hayne House for Safety and Environmental reasons.
Can we bring in a wedding cake?
Other than cakes and sweets, you are not permitted to bring in any other food for your guests into the venue.
All cake suppliers provided must supply details of the cakes contents to comply with Food Standards Agency and a form must be signed over to the caterers.
Do you have a cake knife and cake stand?
We have an engraved silver-plated cake knife available to you on the day of your wedding together with a 12” round cake stand.
TABLES & CHAIRS
How big is the top table?
We usually recommend a top table of no more than nine people, made up of three trestle tables.
How many high chairs do you have?
We currently have two High Chairs available to use on your wedding day but no booster seats
Do you provide an easel for our seating plan?
We can provide an easel for you to place your personalised table plan on – we suggest at least A1 in size to ensure this is admired by your guests!
How many tables and chairs do you have?
Inside the Orangery, we provide you with;
- 120 Chiavari Chairs
- 120 External Chairs
- 12 5ft 6 Round Tables
- 8 Trestle Tables 6ft long
- 1 Round wedding cake Table 3ft Diameter